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PRIVACY POLICY

Effective as of July 30, 2020

This policy governs your use of the Big Hit website and app (the “Website” and the “App”). The Website and App are designed to allow users to make class/series purchases, register for classes, including Big Hit classes, book spots, buy merchandise, and communicate with Big Hit Holdings Inc. (“Big Hit”). This policy also governs your attendance at in-studio Big Hit classes and workouts.

 

GENERAL STATEMENT ON PRIVACY, PERSONAL DATA, AND COMMUNICATIONS

If you use the Website or App, you are responsible for maintaining the confidentiality of your account, password, and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account and password.

When you visit the Website or App, or communicate with Big Hit via email, you are communicating electronically. You consent to receive communications from Big Hit electronically. Big Hit will communicate with you by email or by posting notifications on the Website and App. You understand and agree that all agreements, notices, disclosures, and other communications that Big Hit provides electronically satisfy any legal requirement that such communications be in writing.

 

USER PROVIDED INFORMATION

Big Hit does not collect any personal information about individuals — such as names and postal codes, home addresses, and email addresses — except when such information is knowingly provided to Big Hit. Personal information might be obtained from online transactions such as class/series purchases, retail purchases, and/or class registrations. Additionally, personal information may be transmitted as part of a form submission or in connection with other activities or services made available on the Website and App. Any personal identification information retrieved by Big Hit must be voluntarily submitted by the user. Big Hit may use the information provided to contact you with important information, required notices, and marketing promotions.

 

AUTOMATICALLY COLLECTED INFORMATION

The Website and App collects some anonymous information about users automatically when individuals request pages through a browser. This information is used to keep track of the shopping cart and to help us monitor how individuals use the Website and App, which allows Big Hit to provide an optimal experience and better service throughout the online offerings. The information collected automatically by the server does not contain anything that can identify individuals personally, such as an email or home address.

 

SECURITY STATEMENT

Big Hit makes every effort to ensure that all of the transactions that occur on the Website and App are secure. All credit card numbers and transactions are encrypted using 128-bit Secure Socket Layer (SSL) encryption. We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve the Website and App. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

 

WHAT IS A SECURE CONNECTION?

When a secure connection is established between your browser and a website or app, any data that is transferred over the connection will be encrypted to prevent it from being viewed by a third party. SSL encryption makes it very difficult for anyone to intercept or decode messages exchanged over this type of secure connection. Browsers such as Internet Explorer, Firefox, and Safari display an image of a locked padlock on their status bar when connected to a secure site. Google Chrome shows a green locked padlock on the far left side of the status bar when there is a secure SSL connection. Firefox colors the address bar yellow when connected to a secure site. Secure transactions are also indicated when the prefix in the location bar of your browser switches from http:// or https://. The additional ‘s’ stands for “secure” and indicates a secure connection to the Big Hit website. If you do not see this padlock, if it is unlocked, or if the protocol in the location bar is not listed as https://, then any data exchanged with the website is potentially visible to others.

Depending on your browser, you may be able to view authentication information about a secure page by double-clicking on the padlock icon in the status bar. For more information on how your software establishes a secure connection, see the help files for your particular browser.

 

COOKIES

A cookie is a small text file that is sent to your browser from a website or app and stored on your computer’s hard drive. Cookies cannot read data from your hard disk or read cookie files that were created by other sites — the website or app that creates a cookie is the only one a browser will permit to access it. Like many other websites and applications, the Website and App uses cookies to obtain certain types of information. For example, Big Hit might use cookies to control access to certain features such as your password and account, to customize content areas, or to analyze site activity and user behavior. Big Hit reserves the right to use cookies in the future in conjunction with new content or expanded functionality.

If you are concerned about the use of cookies, you can explore your web browser’s options to notify you whenever a cookie is set, or to disallow cookies altogether. You should be aware that prohibiting the use of cookies will significantly restrict access to certain types of content or features.

 

HOW INFORMATION IS USED

The following are examples of how Big Hit might use the personal information collected through the Website and App:

* If you purchase a Big Hit series, sign up for a Big Hit class, or purchase Big Hit retail items, the required personal information (similar to that provided during a telephone or mail order purchase) will be used to complete your order.

* If you indicate that you are interested in receiving Big Hit related news and information, you may receive emails to the email address you provided as part of the registration process.

For the non-personally identifiable information collected throughout the Website and App:

* Aggregate data could be analyzed to describe the collective characteristics and behaviors of online visitors, and subsequently be used to further optimize the effectiveness of the website and app and the overall Big Hit experience.

You can help Big Hit maintain the accuracy of your personal information by updating your account. Please update this information when you change your address, phone number, or email address. Big Hit will never share telephone numbers, email addresses, or any personal data with third parties.

Big Hit reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders, at its sole discretion.

 

PRIVACY OF MINORS

If you are under 18, you may register and use the Website and App only with the involvement of a parent or guardian. Big Hit does not accept the online registration of minors; please do not attempt to register on the Website or App if you are under the age of 18.

A parent or guardian must sign a waiver on behalf of a minor before the minor shall be permitted to participate in a class. A minor must be at least 16 years of age.

If Big Hit discovers that personal information has been submitted by a minor without a signed participant/registration waiver, Big Hit reserves the right to delete such information. Big Hit does not seek or share personal information from minors throughout the Website or App.